2nd account discount, ssh, bandwidth over 50GB, site transfer, paypal

horus · #1 11-17-2005, 06:20 PM

Hello,

I have a few questions about the reseller plans, I am sorry if those questions were answered before, but this is also a way for me to see your responsiveness first hand

1. Do you have discounts after the second account?
2. Can I resell your reseller account?
3. Do we have ssh access?
4. Do you accept paypal payments?
5. Do you do free transfer of cpanel sites?
6. How much is extra diskspace over 5GB and bandwidth over 50GB?
7. Is RVSkin and Fantastico installed?
8. How much is additional IP adresses?
9. What is the server hardware (dual xeon, opteron or P4...) and raid configuration if I order an account now?
10. Will you install say a module if a customer happen to need it?
11. Do you have daily backup? If yes on a separete machine or on a separate drive?

Thanks
Thomas

xlink · #2 11-17-2005, 08:41 PM

Horus,

I am not IDOLOGIC staff but I am a happy customer and I can answer a couple questions for you.

3) Yes, i have ssh access on my accounts
4) I pay with paypal
7) yes to both

I don't feel qualified to answer your other questions, but I am sure the Idologic staff will soon. Btw, they do consider the forums as a slower form of support, so if you need answers quickly, send in a ticket and it will be answered much quicker.

Peltier · #3 11-17-2005, 08:45 PM

1. Submit a support ticket, support@idologic.com
2. You can create shared accounts and sell those
3. Yes.
4. Ask that in the support ticket, they moved over to CC billing quite some time ago, it's much more flexible if you upgrade plans at all.
5 + 6 Again, ask in the support ticket or just wait here for a response
7. Yes, I believe so.
8. When you ask them this specify how many IP address, just one or two or a larger quantity?
9. Dual Xeons with a Raid 1 configuration
10. They usually look into it and research it a little and then let you know, they aren't going to try and make your life hard with a simple no response, they'll seriously consider it and if they can they will, I have been through this process myself and they did end up installing it.
11. I believe there are daily backups, not exactly sure if it's off server or not though.

Hope that helps a little, you will be very glad you chose Idologic

Douglas · #4 11-18-2005, 07:10 AM

Hi Thomas,

Thanks for your interest in Idologic. The members here have already answered a majority of your questions, but I'll give you a few answers as well.

1. Do you have discounts after the second account?
- Yes we can certainly provide you with a discount for a second account. Email our sales department for more information (sales@idologic.com).

2. Can I resell your reseller account?
- No, you can only resell shared accounts. However, if the package is large enough we can probably set it up so you can.

3. Do we have ssh access?
- Yes.

4. Do you accept paypal payments?
- Trying to get away from it, but we do if that's the only way you can pay.

5. Do you do free transfer of cpanel sites?
- In most cases, yes. We cannot say it will work, because we don't have control over it, but usually we can help you in moving a few web sites.

6. How much is extra diskspace over 5GB and bandwidth over 50GB?
- Email our sales department for more information on that along with your requirements. We can give you a custom quote.

7. Is RVSkin and Fantastico installed?
- Sure are.

8. How much is additional IP adresses?
They can be purchased for 0.75 USD per IP per month.

9. What is the server hardware (dual xeon, opteron or P4...) and raid configuration if I order an account now?
- Dual Xeons with a Raid 1 configuration.

10. Will you install say a module if a customer happen to need it?
- In most cases, yes, but it's a case by case basis. We need to ensure the server will still work well for the majority of the people on it. If you have a dedicated server, we'll install whatever you need.

11. Do you have daily backup? If yes on a separete machine or on a separate drive?
- I believe it's another machine, but if it isn't, I'm fairly certain it'd be on another drive. We're pretty careful about that stuff. We do provide daily backups, but for liability reasons cannot guarantee they will be available, but we've yet to have issues.

http://www.idologic.com/support/inde...od_id=2&root=1 may also provide some more information. Our sales email address is sales@idologic.com.

xlink · #5 11-18-2005, 08:06 AM

Quote:

Thanks,
Doug
"The Other DH"

Is that like saying the "other white meat"??

Sorry, I just could not resist!!!

**Idologic-DH** · #6 11-18-2005, 08:06 AM

Hi Thomas,

just a couple of footnotes... the forums are not an official means of support.

Quote:

Originally Posted by Idologic-Doug

Hi Thomas,

2. Can I resell your reseller account?
- No, you can only resell shared accounts. However, if the package is large enough we can probably set it up so you can.

There is an affiliate program close to finalization and that would allow you to sell it that way, but we'd be visible as the provider.

Quote:

Originally Posted by Idologic-Doug

11. Do you have daily backup? If yes on a separete machine or on a separate drive?
- I believe it's another machine, but if it isn't, I'm fairly certain it'd be on another drive. We're pretty careful about that stuff. We do provide daily backups, but for liability reasons cannot guarantee they will be available, but we've yet to have issues.

Yes, on the newest servers we backup to a 2nd RAID-1 drive and then from there onto a RAID-5 backup server. On older servers we backup straight to the RAID-5 backup server.